Orders & Returns
You can always return your order to Floriton within 14 days after it has been shipped. When returning products, make sure they have not been worn and have all tags attached. Please keep your proof of return until we have processed your order. When one of your purchased items breaks or starts to tarnish, and the official return term has expired, we advise you to take a look at the warranty page and go through the various warranty scenarios.
Due to hygenic reasons we do not accept the return of products such as earrings because of possible contamination or bacteria.
1: Place the items you want to return in a box or envelope with your invoice that came with your order. Items must be returned unworn and in the original packaging.
2: Write the following return address on your shipment:
Floriton
Spiegelstraat 20A
1405 HX, Bussum
The Netherlands
3: Drop off the parcel at a local postal service office.
Step 4: Collect the tracking code you receive when handing over your parcel.*
*Returns can be sent with or without a track & trace code. However having a tracking code is recommended incase the post office loses your order.
The customer pays the full shipping costs related to returning the products.
Incase you don't have an invoice: add a note with your name, order number and email address into the envelop or box.
It's unfortunately not possible to change items you have ordered, incase you want a different color or material you can place a new order.
It may be that your return has not been fully processed within Klarna’s payment term. Klarna is a separate entity, they do not know that you have returned items. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold.
Yes, it is possible to return items bought during a sale. You will be reimbursed the amount that you paid for the items.
Yes, it is possible to return multiple orders at once. Please make sure to add both of the invoices from the items so that we have all necessary details to provide a refund.
Are you not satisfied with your items or did your item break? Please contact our customer support with your order number and a picture of the items. Our support will provide you with a suitable solution.
Floriton issues a 2 months warranty on all our products.
* Returns are only accepted within the 14-day return term.
* The costs associated with the shipping of the return are at your own expense.
* We only handle return shipments that are in good condition, which include the original invoice. Damaged and/or used items will be rejected for refunds.
* Unidentifiable returns will be kept for a maximum of one month at our head office. The customer can report to customer service. After that time, our administration department will process the package and there will be no more communication on the matter.
*Returns can be sent with or without a track & trace code. However, we advise you to send your package with a track & trace code to assist you in the best possible way. Otherwise, we cannot track the parcel in case it gets lost during the return shipment.
* If there is anything wrong with your order you can always contact our customer support at: info@floriton.com or through the contact form on our website.
